Question 1

How do I book a stay?

Accepted Answer

Browse our homes on All listings, select your dates and guest count to see real-time availability and pricing, then follow the checkout steps to confirm.

Question 2

Is the price shown the total?

Accepted Answer

The full price, including taxes and any applicable fees, appears before you confirm your reservation. You will see a clear price breakdown at checkout.

Question 3

What is the cancellation policy?

Accepted Answer

Cancel within 48 hours of booking and at least 7 days before check-in for a full refund. Otherwise, standard cancellation terms apply (no refund outside this window).

Question 4

When are check-in and check-out?

Accepted Answer

• Self check-in is available via smart lock anytime after 4:00 PM.
• Flexible check-in—arrive at your convenience, even late at night.

Question 5

How do I get the keys or door code?

Accepted Answer

Arrival instructions with your smart lock code or access details are sent prior to arrival (usually 24 to 48 hours before check-in) after your reservation is finalized and ID/requirements, if any, are completed.

Question 6

Are hot tubs, pools, and EV chargers available?

Accepted Answer

Amenities vary by home. Look for "Hot tub," "Pool," or "Electric vehicle charger" in the amenities section of each listing. If a service visit is scheduled during your stay, we will do our best to minimize disruption.

Question 7

Is Wi-Fi included?

Accepted Answer

Yes, most homes include complimentary Wi-Fi. Speeds can vary by property and local service.

Question 8

Are pets allowed?

Accepted Answer

Pets are not allowed in our vacation homes. We appreciate your understanding.

Question 9

What is the minimum age to book?

Accepted Answer

Guests must be 21 years or older to make a reservation. Valid government ID may be required.

Question 10

What taxes and fees apply?

Accepted Answer

Applicable taxes and any cleaning or community fees are itemized at checkout before you pay.

Question 11

What are the house rules?

Accepted Answer

Rules vary by home and are listed on each property page and in your confirmation. Common rules include no unauthorized parties, no smoking inside, and respecting quiet hours and occupancy limits.

Question 12

How close are the homes to Yosemite and Bass Lake?

Accepted Answer

Travel times vary by property and traffic. Many Oakhurst-area homes are convenient to the south entrance of Yosemite and a short drive to Bass Lake. Your welcome guide includes recommended routes and timing tips.

Question 13

Where can I park?

Accepted Answer

Parking availability differs by home (driveway, garage, or designated spaces). Parking details are shown on the listing and in your arrival instructions.

Question 14

Can I modify my reservation?

Accepted Answer

Date and guest changes depend on availability and the home's policy. Please reach out as early as possible. Change fees may apply.

Question 15

Who do I contact for help before or during my stay?

Accepted Answer

We're here to help. For questions, special requests, or support during your stay, please contact us using the details in your confirmation or visit our Contact page.

Question 16

Still have questions?

Accepted Answer

Visit All listings to view property-specific details, or head to our Contact page to get in touch.

Question 17

Reservation Guarantees

Accepted Answer

• We do not hold or place deposits to secure reservations.
• We recommend booking promptly—properties fill up quickly.

Question 18

Payment Schedule

Accepted Answer

• A 50% deposit is charged at the time of booking.
• The remaining 50% is charged on the day of check‑in.

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